April 5, 2016 4:52 am
While there are benefits to both peer-to-peer and managed rentals, tales of rentals-gone-bad seem to spike when the home is booked directly with the host homeowner—renters cited in the study said they felt safer staying in a managed rental than staying in a peer-to-peer listing.
Unlike direct-from-homeowner rentals, vacation rental managers oversee the process from start to finish, and have established standards for quality, service and security for their properties. Peer-to-peer rentals leave the standards up to each individual homeowner.
“The reality is most homeowners don't have the time to adequately meet guest expectations when it comes to safety, cleanliness and assistance, and as a result they find the tasks daunting,” says Gail Mandel, CEO of Wyndham Vacation Rentals, which conducted the study.
“Guests should know they do not have to go it alone,” Mandel adds. “But if they do, they should keep in mind important tips, like renting from a reputable source, watching for signs of fraud and only using secure payment methods.”
Source: Wyndham Vacation Rentals
Published with permission from RISMedia.